Refund policy

EXCHANGE

In case you wish to exchange your order for a different size or a different product, you can contact us within 3 days of delivery at adminprojectvash@gmail.com to initiate an exchange request.

Once the exchange request is raised, we will arrange a reverse pickup for the product. The reverse shipping/pickup fee will be borne by the customer.

After the product is received at our facility, our team will inspect the product for quality and eligibility. Once the product passes our quality check, we will process the exchange and dispatch the replacement item within 2 working days, subject to availability.

For a smooth exchange process, customers are requested to ensure that the product is in its original condition with all tags and packaging intact.

CONDITIONS (EXCHANGE)

  • Exchange requests must be raised within 3 days of delivery.

  • The reverse pickup will be arranged after the exchange request is approved.

  • The customer will be responsible for the applicable reverse pickup/shipping charges.

  • The product must be unused, unwashed and in its original condition, with all original tags attached.

  • Products returned without tags, showing signs of use, washing, damage, stains, alteration or other signs of wear will not be accepted.

  • Once the returned product reaches us, it will undergo a quality inspection. The exchange will be processed only after the product successfully passes our quality check.

  • Exchanges are accepted only once per order. A second exchange request for the same order will not be accepted.

  • Exchange coupons can only be used once.

  • Exchanges will be processed for the same order value or a higher value. If the replacement product has a higher value, the customer will need to pay the applicable difference.

  • Products purchased at the original price cannot be exchanged for a discounted price during an ongoing sale.

  • Customers who purchased a product at the original price cannot claim the difference amount if the product goes on sale later. Customers wishing to avail the sale price may place a new order instead.

  • All exchanges are subject to product and size availability.

  • If the requested replacement is unavailable, our team will contact the customer and provide the available exchange options.

RETURNS

We do not accept returns or return-for-refund requests.

Please make sure you are satisfied with the size, fit, material and colour before placing your order. We recommend carefully checking the product description and size chart before ordering.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective product, we sincerely apologize for the inconvenience.

Please contact us at adminprojectvash@gmail.com within 48 hours of delivery and share clear photographs and an unboxing video showing the condition of the product and packaging.

Our team will review the issue and, if the claim is approved, arrange an exchange for the affected product.

EMPTY PACKAGE RECEIVED

All orders are weighed and recorded before dispatch. Therefore, receiving a completely empty package is highly unlikely.

If you believe your package was empty or missing an item, please contact us immediately with an unboxing video and photographs of the package, including the shipping label and packaging.

False or fraudulent claims regarding empty packages will be rejected.

REFUNDS

We do not offer refunds for delivered products.

If you experience an issue with your order, our team will assist you through the exchange process, subject to the applicable exchange terms and successful quality inspection.

ORDER CANCELLATION

Orders once placed cannot be cancelled.

However, if you have accidentally selected the wrong size, you may contact us at adminprojectvash@gmail.com within 1 hour of placing the order to request a size change. We will try our best to update the size before the order is processed or shipped.

Once the order has been processed or shipped, the size cannot be changed through cancellation.